Creativebug, LLC
Privacy Policy
Introduction
Welcome to the www.creativebug.com network of websites and applications. This Privacy Policy is intended to inform you of our policies and practices regarding our use and disclosure of the information that you submit to us, and the information that we collect from you through our website and our applications (“apps”), including mobile apps.
Whenever we use the words “we” or “us” or “Creativebug,” we are referring to Creativebug, LLC (doing business as Creativebug®), and to our Affiliates, including Jo-Ann Stores, LLC. Whenever we use the words “our website,” we are referring to our apps, to https://www.creativebug.com, and to any other website that we may operate.
This Privacy Policy is divided into the following sections:
- Definitions
- Consent
- How We Collect Personal Information
- How We Use Personal Information
- Our Disclosure of Your Personal Information
- Advertising
- Social Network Widgets
- Testimonials and Affiliate Program
- How You Can Stop Receiving Communications
- Information From Children Under 13
- Links to Other Websites
- Security
- Account Password
- Questions about this Privacy Policy
- How to Access or Correct Personal Information or Opt Out of Marketing and Advertising
- Revisions to the Privacy Policy
“Affiliates” means our subsidiaries, joint ventures, parent company(ies) and other companies in the United States under the common control of Jo-Ann Stores, LLC.
“De-identified Information” means information that is no longer associated with you, or linked to your Personal Information (as defined below). De-identified Information does not reference the identities of individual persons.
“Cookies” are small pieces of information that a website, including our website, sends to your computer or to your mobile device while you are viewing a website. Cookies are alphanumeric identifiers that are placed onto your computer’s hard drive. Cookies identify your computer or your device so that we can recognize you the next time you visit us. Cookies help us remember your preferences and collect technical information about your use of the Services. We use both session Cookies (which expire after you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personalized and interactive experience on our website. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, some areas of our website may not work properly.
An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer, tablet or other device when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session, but if you use a consumer internet service provider, your IP Address may vary from session to session. We track IP Addresses in conjunction with session Cookies to analyze our web page traffic flow and to identify the location of the computer / device.
“Offerings” means our Products and Services.
“Personal Information” is information about you that is linked to you as an individual, such as your name, postal address, email address, phone number, credit card number and expiration date, account username, and log-in password to our website. Personal Information excludes technical information such as unique device identifiers, randomly assigned unique identifiers in cookies, mobile device name, and IP addresses.
As detailed below, we and our business service vendors obtain and keep Personal Information when you send us an email, order or purchase Offerings on our website, enroll in a class, sign up for a program, or communicate with us.
“Products” means any tangible products available on our website.
“Services” means the various services available on our website, including the streaming and playing of classes, downloading of videos, and other audio-visual services.
Our website is maintained and hosted in the United States. By submitting your Personal Information to us, either through our website, or through our apps, or by other means, you agree to the collection, use, and storage in the United States of your Personal Information.
When you submit Personal Information and De-identified Information to us, either through our website, or through our apps, or by other avenues, it means that you have agreed to this Privacy Policy, and that you expressly consent to the use of your Personal Information according to this Privacy Policy.
The Personal Information that we gather from you helps us learn about our customers and our potential customers. We use this Personal Information to better tailor the features, performance and support of our Offerings and website, and to offer you additional information, if you have consented to receive it.
We (and our business service vendors, on our behalf) collect and keep Personal Information that you submit to us voluntarily to our website, through our apps, by purchasing Offerings or when enrolling in classes, or through third party websites or emails, in the following ways:
- When you register and set up an account on our website, we collect your name, postal address (shipping address and billing address), telephone number(s), your account username, password, and email address. Our payment processor will collect your credit card information (number, type of card [Visa, MasterCard, etc.] security code, and expiration date).
- When you create an account on our website, without registering, we collect your name and email address.
- If you sign up for SMS / text, our business service vendor will collect your mobile telephone number, or we will collect it and transfer it to our business service vendor.
- When you order or purchase an Offering, we collect your name, email address, postal address (shipping address and billing address), telephone number(s), and credit card information (number, type of card [Visa, MasterCard, etc.] security code, and expiration date), which will be shared with a third-party payment processor (or it will be collected directly by the payment processor).
- We collect additional information such as your location, demographics, preferences and interests.
- We keep a record of your purchases and the classes you have watched.
- If you post materials on our website with your Personal Information, we may post that Personal Information, and we may link your postings with other Personal Information (e.g., your account with us) for the purposes described in this Privacy Policy.
- When you sign up to receive emails, we collect your email address and your postal address. We also ask for information, such as hobbies and interests, to provide you with relevant offers.
- When you order or purchase Offerings on our website for delivery to other people, we collect your name, the recipient’s name, your email address, the recipient’s email address, your personalized email message to the recipient, your billing address, the recipient’s postal (shipping) address, your telephone number(s), the recipient’s telephone number(s), and your credit card information (number, type of card [Visa, MasterCard, etc.] security code, and expiration date), which will be shared with a third-party payment processor (or collected directly by the payment processor).
- When you contact us by email, we collect your name, email address, and any other information contained in the email(s) that you send us.
- When you enter a sweepstakes, we collect your name, postal address, country, email address and any other information required to enter the sweepstakes.
- When we receive Personal Information about you from other sources, we will add this information to the information that we have already collected from you.
- When you call, email or chat with our customer service, we will collect all or some of the following: name, email address, postal address (shipping address and billing address), telephone number(s), credit card information (number, type of card [Visa, MasterCard, etc.] security code, and expiration date, order number, Products or Services to be purchased, and other information that you provide during the interaction with customer service.
On our website, we (and our business service vendors, on our behalf) also collect other information from you automatically, by way of technology, without you taking steps to submit that information, whenever you visit or use our website for any purpose (shopping, submitting a request to customer service, researching projects and Offerings, etc.):
- As you navigate our website, we collect information including the IP address, browser type, domain names, access times, operating system, other device identification information, and navigational and clickstream data that shows what pages are visited and how long various features are used.
- We also use Cookies (described in Section 1), pixels, and navigational data like uniform resource locators (URL) to collect information such as the date and time of the visit, the Offerings that are searched and viewed, the pages of the website that are visited, and the other resources on our website that were used or visited. In addition, our website and emails from Creativebug may contain code or pixels that cause Cookies to be placed in, or read or modified from, a user’s or email recipient’s browser cache. If you are logged in, we may associate this information with your account.
- We also engage third parties to monitor the usage of the Offerings and our website.
- When you access our website from mobile devices (such as smart phones or tablets), we collect information including access times, the operating system, the products that were searched and viewed, and the other resources on our website that were used or visited.
- We may use and associate historical data with a computer or device as part of our efforts to prevent fraud, credit card fraud, or other illegal activity.
- We work with Microsoft Clarity and Microsoft Advertising to capture how visitors use and interact with our website through behavioral metrics, heatmaps, and session replay, in order to improve and market our website and Offerings. Website usage data is captured using first-party cookies and third-party cookies and other tracking technologies to determine the popularity of our Offerings and online activity. We use this information for website optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
We may use any of the information described in this Privacy Policy for any or all of the following purposes, without limitation:
- to establish user accounts;
- to provide the Offerings, including supporting and completing the transactions or other requested activity;
- to communicate with you regarding your subscription or account;
- to provide you with information you have requested, news and updates, and information about Offerings;
- to customize and personalize content to you;
- to administer and run our website;
- to help identify you if you lose your password, and to help you find information on our website;
- to facilitate your payment to us and refunds that may be issued by us to you;
- to send commercial email and marketing text messages to you; and
- to comply with legal requirements.
Personal Information that we collect from a particular browser or device, including a mobile device, may be used with another computer or device that we have linked to the original browser or device, including a mobile device, on which such Personal Information was collected.
We may create De-identified Information from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this De-identified Information to analyze request patterns and usage patterns so that we may improve our Offerings. As this De-identified Information does not identify you, we use and disclose De-identified Information to third parties at our discretion.
If you provide feedback on any of our Offerings, we may use your feedback for any purpose. We will collect any information contained in your communication and will treat the Personal Information in the communication in accordance with this Privacy Policy.
We share your personal information with our Affiliates, business service vendors, and third-party independent contractors for purposes that include: (1) hosting our website; (2) approving and enabling your use of our website and the use and purchase of our Offerings, and performing other functions on our behalf; (3) providing you with Offerings, including the streaming, playing, and downloading of Services (including classes); (4) retaining your viewing history, including where a viewing session started and stopped, and classes which you enrolled in, and videos that you viewed; and (5) tracking information generated through and on the website, including the web pages and Offerings that are visited, browsed, purchased, downloaded and viewed. You expressly consent to the sharing of your Personal Information in the United States with our third-party independent contractors.
Our business service vendors and third-party independent contractors are bound under contract not to use or share your Personal Information for unauthorized purposes.
We generally restrict access to Personal Information to our employees and agents with a need to know in order to perform their respective duties. Our “agents” include third-party independent contractors.
We reserve the right to share some or all of your Personal Information with our Affiliates, for the purposes described in this policy. We will require our Affiliates to honor this Privacy Policy.
Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on us, (b) to protect and defend the rights or property of Creativebug, our Affiliates, or third parties; (c) to enforce the Terms and Conditions of Use of our website or this Privacy Policy; (d) to prevent imminent harm; or (e) if we find that your actions on our website violate any laws, or any of our usage guidelines.
We may also use and disclose Personal Information for fraud detection and prevention. Personal Information and device identification information may be combined with information from other sources and used by us, or by a third party retained by us, to help detect and prevent fraud, credit card fraud, or other illegal or illegitimate activity. All or part of your Personal Information or device identification information may be kept by us or kept by the third parties involved in fraud detection and used in future fraud prevention efforts. Information that is believed to be fraudulent may be shared with other retailers, banks, and law enforcement to help prevent illegal activity.
We may use and disclose Personal Information in connection with a contemplated or an actual reorganization of our business, in connection with financing, a sale or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction. If the sale occurs, the purchaser will be entitled to use and disclose the Personal Information collected by us, and the purchaser will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. We may transfer part or all of your Personal Information in the case of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets or membership interests.
We use “interest-based” advertisements, also known as “online behavioral advertising.” Online behavioral advertising is advertising that is directed to you based, at least in part, on your internet browsing behavior. We may share Personal Information with the third parties that conduct advertising campaigns for us. Third parties and their affiliates collect certain information as a result of their “tags” being on our website. The information that they collect includes the name (URL) of the web pages you view while on our site, the IP address, time of visit, information about your browser software, information about your device, and randomly assigned identifiers stored in Cookies, which they use to target and serve advertising to you. We will use all this information to serve advertising to you.
In connection with online behavioral advertising, some third parties involved in advertising operations may maintain their own proprietary consumer databases that allow them to personally identify or track website visitors. Other third parties have proprietary technologies to determine what additional devices you may use, and they may then display advertisements on those additional devices.
To provide offers that are of interest to you, we may allow other companies to place advertisements and other technology on our website. As a result of your visit to our website, advertisement server companies may collect information such as your domain type, the IP address, and clickstream information.
Do-Not-Track is a public-private initiative that has developed a “flag” or signal that an internet user may activate in the user’s browser software to notify websites that the user does not wish to be “tracked” by third parties as defined by the initiative. For more information, visit http://www.w3.org/. As explained below, some websites will ignore a “do-not-track” signal.
As described in Section 3, “How We Collect Personal Information,” we use Cookies and other tools to collect information about you when you visit our website to better tailor the features, performance and support of our Offerings and website. After you leave our website, we do not track your online activity on other websites, but third parties (and their affiliates) may track your online activity to offer you advertisements.
You can make decisions about your privacy and the ads you receive. You can control whether companies serve you on-line behavioral advertising by visiting the Digital Advertising Alliance website and using its opt-out: http://www.aboutads.info/choices/.
The DAA opt-out requires that cookies not be blocked in your browser. As explained in section 11, we do not represent or warrant that the actions taken on other websites will be effective.
For mobile devices and apps, you can visit the following website to opt-out of behavioral advertising: http://www.aboutads.info/appchoices. As explained in section 11, we do not represent or warrant that the actions taken on other websites will be effective.
As an alternative to the DAA opt-out, you can also elect to block all Cookies from first parties (such as those from our website) and Cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser software. If you block Cookies, some parts of our website may not function correctly. We do not represent or warrant that these actions will be effective to accomplish their purpose.
Our website includes social network and other third-party plug-ins and widgets that may provide information to their associated social networks or third parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where the plug-in or widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share. Information you decide to share with a third-party platform is subject to that third party’s privacy policy and information practices. Any information we receive from such third-party platforms from which you choose to connect, link or access the Services is subject to this Privacy Policy.
We may post your testimonial on our website along with your name. If you want your testimonial removed, please contact us at support@creativebug.com.
Affiliate Program
If you participate in our Affiliate Program, we will collect your name, website name, website URL, email address and affiliate program payment preferences (including bank account number and routing number, bank account name, PayPal account email address, billing address and other financial information). We use this information to enable your participation in the Affiliate Program and to make payments related to it.
When you receive advertisements and other promotional communications from us, including email, you will have the opportunity to opt-out by following the “ unsubscribe “ instructions in the email you receive, or by contacting us directly. If you have submitted your email address to “unsubscribe,” please note that you may continue to receive emails for a time while our system updates your request. You also may use the “Contact Us” page on our website.
We do not intentionally gather Personal Information about visitors to our website who are under the age of 13. If you learn that your child under age 13 has provided our website with Personal Information, please contact us, and we will try to disable that information.
Our website may provide link(s) to another website or internet location. Some features of the Services may allow you to connect, link or access the Services via a third-party platform (e.g., a social network such as Facebook or X (formerly Twitter). We provide these links for your convenience, and we do not endorse the other website or location, its contents, or any goods or services available through that website. We have no control over, do not review, and are not responsible for these other websites, their content, or any goods or services available through the websites. Our Privacy Policy does not apply to these other websites. The privacy policies of the operators of the websites will be applicable when you access their websites through the links provided on our website. Please visit each third-party platform’s privacy policy to better understand the applicable data collection practices and the permission controls available.
We cannot eliminate the security risks associated with Personal Information.
You are responsible for maintaining the confidentiality of your password. Do not share it with others. Creativebug will not ask you for your password. If you need a new username or password, we may require you to follow certain security procedures (such as providing us with certain Personal Information or correctly answering security questions). If satisfied with your answers, we will generate a new username and password automatically and send it to your email. You cannot use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account. You agree to notify Creativebug immediately of any suspected or known breach of security or unauthorized use of your account. Although Creativebug will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Creativebug or others due to such unauthorized use.
If you have questions regarding this Privacy Policy, please contact us at:
Creativebug, LLC
c/o Jo-Ann Stores, LLC
Attn: Senior Legal Counsel
5555 Darrow Road
Hudson, OH 44236
Email to: legal@joann.com
If you would like to modify your personal information on our database, please log onto your account by clicking the “Login” link on the website. Registered users may modify their privacy settings and may correct, modify and update their Personal Information by logging into their account and making their desired changes. Registered users may also “un-register” or ask that your information be deleted, in which case we will remove you from our list of registered users, but we reserve the right to retain Personal Information for legal obligations, and until we determine there is no potential need for it. We also retain Personal Information to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. In addition, it may not be technologically possible or feasible to remove each record of the information you have provided to us. A copy of your Personal Information may exist in a non-erasable format that will be difficult or impossible for us to locate. All information, including Personal Information, may also persist in backups.
Where you use the social networking and online features of our website to share information (such as submitting comments or questions, posting photos or other materials, or submitting an entry to a contest or poll), it may not be possible or practical for us to remove the communications and materials and any associated Personal Information, and those communications, materials, and information may persist, including on third-party computers and other media.
A request for access, correction or opt-out may be made in writing to the address provided in Section 14.
This Privacy Policy is subject to revision and changes at any time in our sole discretion. If you object to any changes, you must stop doing business with us, including business on our website. Your continued use of our website will indicate your acknowledgment of the changes and agreement to be bound by the provisions of this Privacy Policy, as revised.
This policy was revised in December 2024.
